Contact verifications

A contact verification asks the contact to complete an online identity check, then records the result against the contact. Open it from the contact’s Actions > Verifications.

What the check covers

The check covers the contact’s identity document, proof of address, a face match against the document, screening against sanctions and politically exposed persons lists, and the contact’s self-declared source of funds.

It does not verify companies, trusts, or their beneficial owners, and it does not collect evidence of source of funds. Depending on its risk assessment, your organization may need to take further measures, and it remains responsible for its own due diligence and record keeping.

Who can do what

Managers and Directors can start and cancel a verification. Anyone with access to the contact’s branch can view its verifications, resend the link, and download reports. The AI Assistant cannot read verifications, their results, or their reports.

Start a verification

1. Check that the contact’s email address is current. The link is sent there.
2. Open Verifications and select Start verification.
3. Read the summary and disclaimer, then select Confirm.

Each verification uses credits from your organization’s balance. See the AvaroAI website for current pricing. Starting one requires a saved payment method and an active, paid-up subscription, as with credit purchases.

AvaroAI emails the contact a link to complete the check. A contact can have only one open verification at a time. Use Resend link on an open verification to send the link again to the contact’s current email address. AvaroAI does not confirm that the email was delivered, so if the contact has not received it, check their email address and use Resend link.

Statuses

Statuses update automatically as the contact progresses:

• Not Started: the link has been emailed and not yet opened.
• In Progress: the contact is completing the check.
• Awaiting User: the check is waiting for the contact to provide more information.
• Resubmitted: the contact has been asked to redo part of the check.
• Review: the result needs manual review before a final decision.
• Approved or Declined: the final result.
• Abandoned: the contact started but did not finish.
• Expired: the link was never used before it expired.
• KYC Expired: the validity period of an earlier result has passed.
• Cancelled: a Manager or Director cancelled the verification.

Not Started, In Progress, Awaiting User, Resubmitted, and Review count as open. Once a verification is Approved, Declined, Abandoned, Expired, KYC Expired, or Cancelled, you can start a new one, which uses credits again. AvaroAI checks the status of verifications that have been open for more than a day, in case an update from the verification service was missed.

Cancel a verification

Managers and Directors can use Cancel verification on an open verification that is stuck or no longer needed. Its credits are not refunded, and a result that arrives later is still recorded.

Results and reports

The contact’s user receives an email when a verification becomes Approved, Declined, Review, Abandoned, or Expired. For Approved, Declined, and Review results, Download report gives a PDF of the result. A later result replaces the earlier report for the same verification. The page lists the newest verification first.

Retention

An Approved, Declined, or Review verification is kept for 5 years after its result. After 5 years AvaroAI deletes the verification, its report, and the check held by the verification provider. Verifications do not stop you archiving a contact: archiving keeps the contact’s verifications and reports in place.